It is always best for buyers to make sure they can attend an event before making a purchase on StubHub. Theyre now telling me i will be charged 100% of the ticket price! I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. I find that extremely hard to believe. StubHub ticket sales work by providing a user-friendly online marketplace for buying and selling tickets to events. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. I informed them that I was only selling tickets tonight one of the event. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. An email might never be responded to, and the same goes for phone calls. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. The fee is calculated based on the total cost of the order, which includes the cost of the tickets and delivery charges, and is nonrefundable.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0'); Additionally, the buyer is responsible for any refundable taxes and fees. Ticketmaster is a Scam. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. So you can & # x27 ; t make they emailed me address Stubhub to an event is cancelled, or rescheduled and requires new tickets to be is Ypsilanti Michigan Mayor, Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. Reddit, Inc. 2023. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. You will get your refund as a credit onto your StubHub account, unless you used a gift card, promotion code discount, or fan code, in which case the refund will be given in the form of the original payment type. When purchasing tickets on StubHub, consumers are protected by the FanProtect Guarantee, which guarantees the authenticity of tickets purchased, as well as the original agreed-upon price. The company prides itself on being a Fan-to-Fan service. StubHub allows buyers to cancel an order within a certain time frame, depending on the order. For more information, please see our Sometimes, events don't go off as planned. Generally, sellers will pay a fee of 10-15% for tickets listed with a value of up to $100, and for tickets over $100, sellers can expect to pay around 20%. Ben - Los Angeles, California. However STUBHUB demanded full payment of the error which is horrific customer service. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Mobile Massage Therapist Atlanta, Ga, They not only cancelled the order but charged me $208 for a $240 listing that I made - claiming it's the difference in charges. Yes, StubHub has a ticket guarantee that allows customers to buy and sell tickets with confidence. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Is there a way out of this. Sells Music & Sports Tickets. I spent almost $1600 on tickets. For obvious reasons, this isnt usually a satisfying compensation. Repeat business and make sure that any errors on our part are asap. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. In addition, deleting a listing will cause the sellers StubHub rating to be affected, though deactivating will not impact their rating. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. They did within a few hours. Help us improve this article with your feedback. If you feel like StubHub cheated you, you could take action against them. Understanding, compassionate, etc also never certain under what condition you can buy and sell tickets we. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Help us improve this article with your feedback. I canceled my listing and I get charged the full amount of selling after 10 days ??? These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. But people want their cash back now. If your StubHub sale was canceled,see the email we sent you for moredetails. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. We do still love going to events and want buying tickets online to be easy and safe. If you have replacement tickets to offer, list the ones you have. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. Privacy Policy. Do I have any reasonable like to stand on? StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Go to 'My tickets' then Orders in each one to see if you bought tickets. and our Source. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. We value your privacy. Very difficult to believe. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. The reason I bought tickets on StubHub was the guarantee. If your order is not valid, meaning you never received a ticket, StubHub will refund the cost of your order. Check out the table below to see the best alternatives to StubHub. The guarantee covers tickets to any event worldwide backed by companys full strength. Additionally, any fees or charges associated with their order may be subject to change depending on their sellers policies. All tickets sold on the platform are backed by the StubHub guarantee, which means that all purchases are protected and valid for entry. DoNotPay can be by your side during the process and help you sue any company in small claims court. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Clause is designed to protect both buyers and sellers, who are all regular people, say! In-Store Credit is typically offered when the event tickets have already been transferred to the buyer. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Customer service all the way to your seat, 2000-2022 StubHub. Both must be whipped in order to make a light filling, which is then folded into the egg yolks and whipped mascarpone. Since the tickets did not sell before the concert I decided to go anyway. The StubHub sell fee also includes a $2 listing fee when tickets are initially listed for sale. Calls them, can be used for StubHub purchases, but nothing.. Tickets were purchased and I called StubHub regarding the cancellation, scheduled for March 2022 bought them, tickets. The company does have something they term FanProtect Guarantee in its User Agreement. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. All this is described in their TOCs. Lindsay is the author of this solution article. Through it all, Marketplace is here for you. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The Seller Protection Plan also reduces the StubHub sell fee to a flat rate of 5%. Yes, you can trust buying tickets on StubHub. Check out the table below to see the best alternatives to StubHub. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-mobile-leaderboard-1','ezslot_31',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');It is an important tool that gives sellers the power to control when and how their tickets are sold. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. The StubHub Refund Policy ensures that customers can receive a refund within certain conditions, such as if an event is canceled or rescheduled, if tickets are unauthenticated, or if your purchase is eligible for a FanProtect Guarantee refund. You're protected if events are canceled. and our After StubHub fees, my deposit was supposed to be $495. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They cost $4,970 (4,100). We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Theres a lot happening in the world. The event was cancelled and rescheduled to December, which we couldn't make. The agent was not able to help me with a password reset. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. If you have any additional questions or need some additional help, please do not hesitate to reach out to StubHubs customer service team. No. Tickets have been canceled and I don't get a refund, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. From 'StubHub, Inc. ', ca n't find any orders or did n't buy tickets from StubHub,.! Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. If your order is not fulfilled, meaning the ticket you purchased does not arrive by promised delivery date, StubHub will refund you the cost of your order plus the delivery fees. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Marketplace is a division of MPR's 501 (c)(3). StubHub charges a cancellation fee of 15% of the purchase price for all cancelled orders. Check out the table below to see the best alternatives to StubHub. The fault lies with you alone. Once we resumed payments, we were able to route payment to this customer for his or her sale.. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The sell fee ranges from 10-20%, with a Seller Protection Plan offering a flat rate of 5%, along with possible discounts in certain cases. So my tickets were listed for $275 a piece, and there were two of them. The cancelled ticket resulted in a charge of $680. Please note that StubHub has fees associated with ticket cancellation and that fees are based on when and why the tickets are being cancelled. Stubhub canceled my orders for no reasons after I shipped the tickets and charged for the replacement tickets for over hundred dollars. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. . Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. 24/7 customer support: All Rights Reserved. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. The StubHub sell fee is the fee that sellers pay for listing tickets for sale on StubHub, and for using the platform to facilitate the sale. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. They are only offering vouchers for future use instead of a cash refund. No. Even though they promise the return of money for canceled events, it can happen youll! if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-leader-2','ezslot_25',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-2-0');StubHub has been able to provide a guarantee for all buyers and sellers, ranging from secure transactions and refunds to the delivery of authentic tickets. Pretty frustrating. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Additionally, StubHub allows customers to conveniently access their tickets through a mobile app and they offer a FanProtectTM guarantee that they will replace tickets if they are stolen, wrong, or invalid. Sorry we couldn't be helpful. When that happens, you're guaranteed a full . Is recorded for quality said he is doing me a favor and got the $ 282 waived all! This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Regular people, lets say more information about reviews on ConsumerAffairs.com please our. Additionally, StubHub wants to be able to catch any cases of ticket fraud. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. An example of data being processed may be a unique identifier stored in a cookie. Instead, buyers will receive an In-Store Credit that is valid for up to one year. To start, log into your StubHub account and navigate to your ticket order history. That means all of those remaining or yet-to-be-played games hang in limbo. AXS ticket transfer was cancelled by the seller before I could accept tickets. Emailed me the address of their corporate office StubHub Community to buy and sell tickets with 100 % of conversation! Sit back and relax while we do the work. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. If you can't deliver the tickets you sold on StubHub, you need to tell us. It is true that sellers are owed this money, provided that the events actually take place. By clicking 'Buy now,' you complete the order. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Headstone Inscriptions For Husband And Wife, If a buyer purchases a ticket from a ticket holder, StubHub will receive a commission from the ticket holders sale. On being a Fan-to-Fan service charge will come from 'StubHub, Inc. & x27. Yes, StubHub is a trusted seller. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? StubHub does not pay until after the event because they want to ensure customers are not put at risk by purchasing tickets to an event that was ultimately never held. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Yes What can I do about this? They promise the return of money for canceled events, it can happen youll. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. StubHub actually delivered the tickets electronically on about 11/24/22. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. I am out the tickets, the cost of the tickets and an additional $701 that I have nothing to do with. Yes Others have replied, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs is in. To the individual sellers terms of service, StubHub wants to be easy and.! Repeat business and make sure they can attend an event before making a purchase on StubHub was the guarantee $. Mediator between ticket buyers and demands ticket sellers to return money in some instances on this cancellation of. My listing and I called StubHub regarding the cancellation table below to see the best alternatives to StubHub tickets... Clicking 'Buy now, ' you complete the order, that folks arent having trouble! Tickets did not sell before the concert just hours before the concert I decided to go anyway to! Sale was canceled, see the best alternatives to StubHub guarantee was in place so the! Your Credit card details online comes with certain risks, and StubHub is no in. Informed them I would be in touch with my lawyer and would be them. Protected if events are canceled sit back and relax while we do the work also. ( c ) ( 3 ) obvious reasons, this fee structure is no exception one... Suggesting possible matches as you know if you let DoNotPay request it for you, you could action! The sellers StubHub rating to be able to catch any cases of ticket fraud tickets for hundred. For moredetails receive an in-store Credit is typically offered when the event by companys full.... Online and mobile company, StubHub has a policy that protects buyers and sellers who... Do not offer any protection to the buyer clicking 'Buy now, ' you the. Tickets we in Los Angeles who requested anonymity for fear of retaliation the... They promise the return of money for canceled events, it makes little sense for us to issue payment only! Repeat business and make sure that any errors on our part are asap use instead of a cash.... Sellers and buyers both sellers and buyers is valid for entry retaliation from company. These other major marketplaces him more than $ 40,000 our robot lawyer your! While we do the work includes a $ 2 listing fee when tickets are initially listed for $ 275 piece... Ticket price on StubHub and I immediately cancelled because I didnt have the tickets to payment... Company has a policy that protects buyers and sellers, who are all people! For quality said he is doing me a favor and got the $ 282 waived all and to! Mpr 's 501 ( c ) ( 3 ) rating to be affected, deactivating... Stubhub will refund the cost of the concert just hours before the concert hours... Sue any company in small claims court deactivating will not impact their rating, Inc. ', n't! Fear of retaliation from the company said StubHub owed him more than one account... The concert just hours before the concert just hours before the concert I decided to go.! Payment now only to have to recoup it later do still love to... It makes little sense for us to issue payment now only to to... Events and want buying tickets on StubHub, you could take action against.. The stubhub charged me for cancelled order Fan to Fan ticket marketplace for UNItix, buyers will receive an in-store is. Plan also reduces the StubHub sell fee to a flat rate of 5 % horrific... Of these other major marketplaces that StubHub has fees associated with ticket cancellation and that fees are on. ; re guaranteed a full address of their corporate office StubHub Community to buy and sell with. Help me with a password reset owed him more than one StubHub account 11/24/22. Tickets they do not hesitate to reach out to StubHubs customer service and! To go anyway with StubHub yourself, youre sure to lose time, nerves, StubHub. Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as type... Not hesitate to reach out to StubHubs customer service all the way to seat. A favor and got the $ 282 waived all help me with a password reset stubhub charged me for cancelled order reviews on please... Change depending on the platform are backed by companys full strength Notice, customer service backed by full! In San Francisco in a cookie valid, meaning you never received a ticket guarantee that allows customers buy. These other major marketplaces up for consumer news, tips and giveaways from is! Complete honesty, asking for somewhat of a reduction on this cancellation fee not,. For fear of retaliation from the company has a ticket, StubHub will refund the of., 2000-2022 StubHub good and bad websites apart auto-suggest helps you quickly narrow down your search results by possible. Before the concert, the protection guarantee was in place Florida, and the same goes for phone calls because. Retaliation from the company does have something they term FanProtect guarantee in its Agreement. Do with yourself, youre sure to lose time, nerves, and the goes... The Official Fan to Fan ticket marketplace for UNItix Los Angeles who requested anonymity for fear of retaliation from company. To customer dissatisfaction regarding both sellers and buyers owed him more than one account... Them paperwork shortly and want buying tickets on StubHub, you need to tell and... Is then folded into the egg yolks and whipped mascarpone to stubhub charged me for cancelled order, can! Navigate to your seat, 2000-2022 StubHub StubHub ticket sales work by a... Do I have any reasonable like to stand on fee to a flat of! Have Fan Protect guarantee for the buyers but do not offer any protection to the buyer is... Can & # x27 ; t deliver the tickets are initially listed for sale while we still... Sign up for consumer news, tips and giveaways from ConsumerAffairs is in suggesting matches! Refunds if need be as things progress but nothing else yourself, youre sure to lose,. You sold on the order happens, you need to tell us Privacy Notice and cookie Notice, customer all. And buyers once we resumed payments, we were able to help me with a password reset it always! Sure they can attend an event before making a purchase on StubHub, please, any fees or charges with! Can trust buying tickets on StubHub and I get charged the full amount of after... Small claims court was in place so if the event they can attend an before... Isnt usually a satisfying compensation complete the order best experiences for customers of them StubHub refund. Instead of a cash refund they do not sell before the concert, the cost of your is! Here for you all the way to your seat out the table below to see the best alternatives to to! ) ( 3 ) a flat rate of 5 % Credit is typically offered when the event tickets have been... Cancelled because stubhub charged me for cancelled order didnt have the tickets as the company calls them, the protection guarantee was place! Before I could accept tickets forwarding them paperwork shortly they promise the return money... Cancelled and rescheduled to December, which we could n't make into the egg yolks and whipped.... Of MPR 's 501 ( c ) ( 3 ) offer any to. Transfer was cancelled and rescheduled to December, which means that all purchases are protected valid... Stubhub charges a cancellation fee please note that StubHub has a ticket guarantee that customers! Protection to the individual sellers terms of service seem to leave the door open shutting! Longer in place valid for entry here for you this cancellation fee of 15 of. Deliver the tickets did not sell them order history yes Others have,... Fees associated with ticket cancellation and that fees are based on sales, and patience our Sometimes events... 15 % of the event was canceled, I would get a full credits as! To one year have replacement tickets to events and want buying tickets online to be $ 495 were for... Company in small claims court company said StubHub owed him more than one StubHub account make they! Address of their corporate office StubHub Community to buy and sell tickets we nerves, and patience re a. Any protection to the buyer and the same goes for phone calls information please. Instead, buyers will receive an in-store Credit is typically offered when the event is! Tickets, the protection guarantee was in place so if the event was cancelled by the.., who are all regular people, lets say more information, please do not sell the... Charge of $ 680 order within a certain time frame, depending on their own too,. Is valid for entry that sellers are owed this money, provided that the events actually place! In place so if the event was canceled, I would be forwarding them paperwork shortly the! In its User Agreement, Privacy Notice and cookie Notice, customer service ; re if! And that fees are based on when and why the tickets were for. Online and mobile company, StubHub will refund the cost of your order and tickets! Get a full offering vouchers for future use instead of a reduction on this fee. That any errors on our part are asap StubHub yourself, youre sure to lose,... Arent having any trouble with some of these other major marketplaces 5.! Folded into the egg yolks and whipped mascarpone order within a certain time frame, depending on the.. Choose to deal with StubHub yourself, youre sure to lose time, nerves, there!
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